Plans, credits, and billing
Manage subscriptions, tracker seats, credits, invoices, and payment details.
Plans, seats, and credits
Billing uses a few terms that are easy to confuse.
- Plan
- The subscription your organisation is on. It determines available features and capacity.
- Tracker seat
- Capacity for one tracked device under your plan. Growing the fleet can mean adding seats.
- Credit
- A prepaid unit used by pay-as-you-go organisations to switch on map access for a chosen vehicle or asset for a period of time.
- Invoice
- The record of an amount billed to your organisation.
Open Billing
Go to Settings → Billing to manage your organisation plan, credits, and invoices.
Subscription status, features, and tracker seats.
Pay-as-you-go balance and credit packs.
Organisation billing history.
Supported payment and subscription controls.
Change your subscription
- Review the current plan and tracker capacity.
- Select the plan or seat change required for your fleet.
- Complete checkout if payment is required.
- Return to Billing and confirm the updated plan status.
Use pay-as-you-go credits
Purchase a credit pack from Billing, then use credits on the Vehicles or Assets page to enable map access for individual entities. The page shows the conversion between credits and access hours for your organisation.
Enabling access consumes credits. Check the selected entity and duration before confirming.
Invoices and payment details
Review available invoices from Billing. Use the Stripe customer portal link to manage supported payment-method or subscription details securely.
Viewing billing and managing it are separate permissions. Only approved organisation billing managers should make purchases or plan changes.