Trakngo customer wiki
Get more from your workspace
Practical guides for tracking your fleet, responding to alerts, managing your team, and keeping day-to-day operations moving.
New to Trakngo? Start with Getting started, or look up a term in the glossary.
Browse customer guides
Start with the basics or jump straight to the task at hand.
24 guides
Getting started
- 5 min
Getting started
Sign in, understand the workspace, and take the first steps with your team.
Read guide - 6 min
Accounts and invites
Create an organisation, sign in securely, or join a team from an invitation.
Read guide - 5 min
Organisation onboarding
Choose a plan, order optional hardware, and finish setting up your workspace.
Read guide - 7 min
Live map and tracking
Find vehicles and assets, inspect their status, and replay recent movement.
Read guide
Fleet
- 8 min
Vehicles
Add fleet vehicles, assign trackers, and manage schedules, expenses, and photos.
Read guide - 7 min
Assets
Track non-vehicle equipment and manage its details, access, schedules, and costs.
Read guide - 5 min
Drivers
Maintain driver identity, licence, contact, and employment information.
Read guide - 7 min
Hardware and trackers
Claim shipped trackers and assign their configuration, vehicle, or asset.
Read guide - 6 min
Tracker configurations
Create reusable device settings and apply them to compatible hardware.
Read guide - 8 min
Geofences
Draw operational zones and control when entry or exit events can be raised.
Read guide
Operations
- 8 min
Alerts and incidents
Create alert rules, choose active schedules, and acknowledge incidents.
Read guide - 8 min
Reports
Generate movement, summary, temperature, stationary, fuel, and maintenance reports.
Read guide - 6 min
Scheduled reports
Email PDF, CSV, or Excel reports on a daily, weekly, or monthly cadence.
Read guide - 7 min
Maintenance
Track renewals, service schedules, overdue work, and fleet expenses.
Read guide
Organisation
- 7 min
Users
Invite teammates and control their roles and fleet visibility.
Read guide - 7 min
Roles
Use built-in roles or create a custom set of permissions.
Read guide - 8 min
Visibility groups
Control which users can see specific vehicles, assets, drivers, and geofences.
Read guide - 4 min
Organisation settings
Keep your business identity, address, and contact details current.
Read guide - 4 min
Your profile
Update the personal and contact information shown in Trakngo.
Read guide
Shop and billing
Help
- 6 min
Glossary
Plain-language definitions of the terms used across Trakngo.
Read guide - 5 min
Support tickets
Open a support request, follow its status, and reply to the support team.
Read guide - 7 min
Permissions and access
Understand roles, visibility groups, and why a feature or record may be hidden.
Read guide