Transport & logistics
Regional carrier tightens delivery proof
A mixed van and rigid fleet replaced hearsay with journey history and customer geofences—cutting time spent on delivery disputes and giving dispatch one timeline for exceptions.
- Fleet mix
- 40+ rigids, vans, and reefers
- Primary signals
- Geofences + journey replay
- Operational win
- Faster, fairer dispute resolution
Customer profile
A non-metropolitan carrier running daily shuttles and ad hoc charter work for retail and industrial customers. Fleet size mid-40s including rigid trucks, tautliners, and temperature-capable vans. Operations manager and two controllers share dispatch.
Situation
Customer service forwarded “your truck was never here” complaints with little supporting detail. Internal teams relied on driver phone logs and paper dockets that did not always match GPS screenshots from third-party apps. Investigations stretched across shifts and sometimes ended without a clear answer—eroding trust with both customers and drivers.
Approach
The carrier rolled out wired trackers on primary rigids and OBD units on pool vans for faster trials. Trakngo geofences were placed around the twenty highest-volume delivery sites plus each depot yard. Controllers trained on journey replay and a simple exception list for arrivals outside a fifteen-minute tolerance band. Drivers received a short briefing on how proof-of-service would be used constructively—not punitively.
Results
Dispute investigations that previously took hours now typically close in one replay session. Dispatch uses the same map view for live exceptions and historical checks, which reduced back-and-forth between shifts. Management reported fewer ambiguous write-offs and a calmer relationship with drivers because timelines were shared evidence rather than accusations.
Key takeaways
- Customer geofences pay off fastest when paired with a clear internal tolerance policy.
- Mixed hardware (wired + OBD) helps phase rollouts without delaying coverage on pool vehicles.
- Controllers adopt tools when replay answers their most common question in under a minute.
Next step
Illustrative scenario for the site renewal—swap in named customers when you are ready.
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